Elements and Performance Criteria
- Respond to landlord request to end tenancy.
- Notify landlord of responsibilities and obligations according to tenancy agreement and legislative requirements and record communication.
- Communicate request to end tenancy to tenant and identify options to provide additional services.
- Prepare documentation to end tenancy and provide to tenant according to legislative requirements.
- Document termination date and the processes undertaken to end tenancy.
- Respond to tenant request to end tenancy.
- Notify tenant of responsibilities and obligations according to tenancy agreement and document communication.
- Communicate request to end tenancy to landlord and identify options to provide additional services.
- Terminate tenancy due to breach of conditions.
- Record communication with landlord about breach of tenancy including instructions for action.
- Action processes to terminate tenancy when resolution of issues cannot be reached.
- Collate evidence of breach of tenancy and prepare documentation to take legal possession of property according to legislative requirements.
- Coordinate end of tenancy.
- Negotiate with tenant for rectification of issues with regard to property condition and refer unresolved issues for external review.
- Identify arrangements for bond release according to legislative requirements.
- Implement process to re-let property.